We adhere to Queensland social distancing restrictions and will be operating our business accordingly.
As Covid-19 continues to unfold, there is uncertainty as to whether events will be able to go ahead in certain event spaces, restaurants, play centres and private homes etc. If you have questions about your booking or you want to move the location or postpone the date please reach out to us via email.
Please note the following:
- If you have booked an event and need to change it to another date we are happy to accommodate this change, if possible.
- It is our policy that the deposits made are non-refundable.
- If you have ordered helium balloons, balloon garlands and/or balloon installations and we are 21 days or within 21 days of your event those payments are non-refundable as we have already bought the balloons for your event, however, once again we are happy to reschedule for a later date
- If when you reschedule we have an event already booked on that date we will give priority to the event already booked, however, we will do everything we can to work with you even if it means we set up the day before where possible (some event spaces will not allow us to do this)
- If the location of your event changes the delivery fee could be adjusted to account for extra or less travel time.